FREQUENTLY ASKED QUESTIONS (FAQ)

We, Ivan Infotech work with international clients all across the globe. We offer-

• IT Support
• Software Development
• Business Application
• Web Development Solutions and Services
• Application Development & Maintenance
• .NET Agile Development
• Staff Augmentation

We are a versatile service provider and are able to accept your standards and methodologies to deliver the best service.

For every project we take up, provide these guarantees-

• Confidentiality Guarantee: We guarantee your data confidentiality with us
• Price Guarantee: We guarantee best possible pricing regarding our competitor companies
• Support Guarantee: We guarantee complete customer support throughout the project period
• Results Guarantee: We guarantee 100% result oriented service

We sign NDA and Confidentiality Agreement as per client requirements. And we do not outsource our projects; all our employees are full-time and bound by the company Non-Disclosure clauses and Confidentiality agreement.

Our team is dedicated to their work and we follow formal processes to keep quality under tight control. We believe in strong base to grow strong; so, we focus on being on the track from the very first move and stay flawless. Besides, preferable QA/testing professionals perform the onerous test-plans including black-box, testing, white-box testing, test regression, usage analysis etc.

We pride on our Customer Support Service. We issue free 1-3 months problem resolution for all our delivered services, unconditionally.

We have different payment models according to project needs. We work on Fixed Price projects, Hourly projects. For long-term committed clients we also offer Monthly payment or even Time-based Billing model.

We send regular project status reports to our clients. We plan update schedules (normally email) and also tele-conferences or live chat.