Thank you for choosing Ivan Infotech for your product/service-oriented needs. We strive to provide you with the best experience possible. However, we understand that circumstances may arise where you may need to cancel your subscription or seek a refund. We offer a free demo/trail before any kind of product subscription plan or license and you have to raise cancellation of demo account/instance to respective person or through email – firstname.lastname@example.org. We offer standard level of free consultation for service-oriented needs to our customer, post that we offer proposal and on agreed proposal we raise tax invoice to customer. Once invoice has been generated, you can raise request to respective/appointed sales/marketing person for any cancellation. Post invoice paid, you will be aligned with an Account Manager.
Once the payment has been processed, we are not entitled to make any kind of cancellation or refund of the transacted amount. For the products, there is a zero refund policy post-transaction. For the services, talk to the concerned account manager and a mutual discussion would be generated about the work done to date and the final decision would be taken based on that. Please be aware that any customised or personalised services offered are not eligible for a refund.
It is to be noted that you must submit written documents for any cancellation and refund requests using our specified customer service methods, such as email. For us to fulfill your request as quickly as possible, kindly provide all pertinent information.
This return and cancellation policy is subject to change at any moment, with or without prior notice. You will be informed of any modifications either through our website or by email. You accept to abide by the conditions specified in this policy by using our services.
Do not hesitate to get in touch with our customer support staff if you have any queries or need further information.
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