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You can count on Ivan Infotech to provide service level agreement support services customised to your company's needs. To ensure that your organisation has the greatest IT solutions, our IT support experts keep the network architecture and end-to-end communication in the same line. We offer onsite and remote IT help for small, medium, and large enterprises.
IT help desk management services are provided by our developers, enabling the construction and management of remote and onsite help desk architectures. The business user community has a single point of contact for all technical requests, services, problems, and other IT concerns that is available 24 hours a day.
There are many services we provide to help you with your networks. These include network audits, virtual private networks, network architecture planning, continuous support for TCP/IP setup, media integration, storage area networks and managed IT services along with administration and network troubleshooting for routers, firewalls and gateways.
When it comes to access, user management, and security procedures as well as other IT services in the enterprise environment our custom enterprise IT infrastructures are the best Aside from that, we provide a wide range of data migrations in large-scale, database services, backups/recovery and network admin activities.
IT infrastructure is something we construct and maintain businesses of small and mid-sized. For real-time communication and data sharing, we offer a thorough communication architecture based on trustworthy technological platforms including email-based messaging and real-time meetings. As a result, we provide intranet and extranet services along with document sharing, unified messaging, and video conferencing that alleviate all modes of communication.
IT requirements come in all shapes and sizes, and they all have different services. Under SLA support services, every client receives a customised IT support plan from us to get the most out of their services.
When it comes to backup and recovery, Ivan Infotech delivers well-established solutions for various enterprise infrastructures to ensure that the data is secure, scalable, and security systems, software and antivirus, are all updated for you.
We offer full cyber-attack defence. You can count on us to protect your organisation against malware, viruses, hackers, and as a part of our Disaster Recovery solutions, our team provides Backup-as-a-Service (BaaS) that automates the creation of incremental, mirror, full, differential, and continuous backups.
We ensure regular virtual meetings to keep you in the loop. Our team maintains extensive analysis of your systems and documentation to give you an appropriate services strategy. We do a thorough investigation that culminates in a tailored plan that completely satisfies your business requirements.
For each client, we create a customised IT support strategy to assist them in getting the most out of their investment and carefully choose their services. IT customers come in many shapes and sizes, with varying business requirements and models. Using tailored technologies, we offer system supervision and optimization to handle complicated technical problems.
If you're looking for custom application development services, Ivan Infotech has a large team of industry-specific technological experts. They are familiar with web protocols such as SOAP, XHTML and REST. They also have extensive knowledge of IT architectures, virtual deployments, and migration.
Because, we document our clients' complete IT infrastructure, we can fix problems faster and manage all possible technological snags. When it comes to the creation of custom IT software, we adhere to industry best standards and practices.
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Discuss Your NeedsTo achieve your stipulated service level agreements, Ivan Infotech offers prolific service level agreement support services. You can count on us to fulfil your service level agreements (SLA) from the moment your system goes down. To offer you optimal SLA support services we combine industry-best talents with cutting-edge technology. In addition, you can expect 24-hour support and smooth uptime. As a result, we are able to satisfy your needs and even exceed that.
The incident management services provided by our developers’ record incident-based knowledge gathered during the process of issue resolution, automate IT asset discovery and publish ticket statuses and technical performances in a user-friendly manner.
Support for Ivan's Service Level Agreements (SLAs) is provided by experts who offer tier-level support with undivided attention to urgent issues and incidents. It's easy to add new features to our support system because it's highly flexible and scalable.
It offers features such as problem management, root-cause analysis, patch deployment and incident management as well as interaction with customers and troubleshooting capabilities.
At Ivan Infotech, we use the latest tools and technologies to do extensive market research and provide customized solutions to our clients as per their requirements.
Our skilled professionals deliver affordable results on time and build a cordial bond with our clients. We also provide comprehensive pre & post-marketing support.
Our steadfast commitment to providing comprehensive digital marketing solutions helps to transform businesses, foster growth, and promote sustainability.
We at Ivan Infotech with 8+ years of industry experience are the custodians of your project(s) and ideas. It is our responsibility to take them to fruition.
Crafting each project with care and dedication.
Our success story is built on delivering quality & excellence in every app we develop.
A Team of 120+ Experts Across 40+ Advanced Technologies
iOS
Android
Flutter
React Native
ionic
Java
Python
.NET
Angular
ReactJS
JavaScript
Nodejs
Laravel
Codeigniter
PHP
Magento
Shopify
WordPress
UI/UX
Blockchain
AI/ML
iOT
GCP
AWS
Azure
Discover firsthand success stories from our customers.
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“I find them responsive and friendly. I'm excited to finish the project.”
“I asked for! I'm more than happy. I wish to thank Ivan infotech & staff for their diligent effort on every.”
“Ivan Infotech did an amazing job with my project!! Can't wait to start another project with them!”
“I am especially happy to have a contact with Ivan, and project was finished.”
“I can't imagine finding a better product or service out there. I will be repeat customer.”
“Excellent Design, Trustworthy & responsive staff, Keep up the fantastic work!”
“The cost was reasonable & i would happily recommend them to other clients.”
“Communication with Ivan, team have been impressed by the professional & timely manner.”
“With Ivan infotech a fantastic user friendly experience that looks and performs fantastic.”
“I am really happy with the work done by Ivan Infotech and team.”
“Great customer service & quick response. recommend to anyone who need website.”
“I got my website from Ivan and I am very satisfied with the outcome.”
Choosing Ivan Infotech for IT support services solutions ensures that your business benefits from comprehensive, proactive, and customized IT support. With their experienced team, advanced tools, and focus on customer satisfaction, Ivan Infotech is a reliable partner for maintaining and enhancing your IT infrastructure.
Understanding that every business has unique IT requirements, Ivan Infotech offers tailored IT support solutions. They work closely with clients to develop support plans that align with specific business needs and objectives.
Ivan Infotech utilizes the latest IT support tools and technologies to provide efficient and effective support services. This includes remote monitoring and management tools, advanced diagnostics, and automation software.
Ivan Infotech is committed to providing timely support to minimize downtime and disruptions. Their efficient ticketing system and dedicated support team ensure that issues are addressed promptly.
Ivan Infotech places a strong emphasis on IT security. Their support services include robust security measures to protect your systems and data from cyber threats and unauthorized access.
EXCELLENT DESIGN, TRUSTWORTHY & RESPONSIVE STAFF First...I must say how confused I am by some previous negative reviews and suspect they reference a different company with a similar name because Ivan Infotech has truly exceeded my expectations. I cannot emphasize enough how impressed I am with the outstanding work delivered by their team. Were an absolute pleasure to work and kindness in guiding me through the process was truly appreciated.
Scouter Medical Inc., Director of Operations
IT support services are essential because they :
IT support services can be categorized into:
The major difference between the two IT support are as follows –
Managed IT services involve outsourcing the responsibility for maintaining and anticipating the need for a range of processes and functions to improve operations and cut expenses. This includes network management, data backup and recovery, cybersecurity, and more.
A typical IT support contract may include:
