Using digitalised procedures and problem management software, Ivan builds ITSM software solutions to help businesses prosper.
To undertake root-cause analysis and come up with real-time IT insight, our developers design dynamic solutions.
Strengthen your customer interaction through SIP connectors, Automated Call Distributor modules, and corporate workload management provided by our developers.
For automation of workflows for external requests, hardware inventory management, project management, asset history records preservation and we programme Computerized Maintenance Management Systems (CMMS). Our software automates DNS in real-time.
We offer the development of ISPL enhancements in our ITSM software solutions with linkages to service catalogues, eProcurement or eSourcing efficiency enhancements, service and delivery automation workflows, and tendering planning or preparation tools.
We develop ITSM software solutions for incident management and infrastructure optimization that uses predictive maintenance. As a result of the integration of predictive analytics software, equipment uptime, stability and system quality, and root-cause analysis can all be improved.
Get the most efficient ITSM software solutions created by our developers specifically for managing Service Level Agreements. They manage site-specific SLAs, assure automatic assignment of requests, assign priorities and set requests depending on predefined factors. Measure SLA compliance, response time, and more with these reporting tools.
The all-in-one asset Management Systems, metadata repository creation, custom application development for autodiscovery tools, Configuration Management Database, and tracking systems of software or hardware licencing renewal are some of our IT lifecycle management solutions.
For master data tracking, our ITSM software solutions feature knowledge-based connections with routing and escalation rules. Leverage the analytics and reporting systems that include automation of priority services along with notification automation.
Ivan offers ITSM software solutions that allow users to customise dashboards according to their preferences. Using self-service and/or managed tickets to handle business ITSM is represented in the automation process of our software release management, which streamlines versioning and speeds up deployments.
For the continuity management planning of IT service, we develop ITSM software solutions that meet business-specific needs, such as the re-establishment of private branch exchange, integrated disaster recovery software with automation of data backups, and more. For Continuity Management, the root=cause analysis is included in our Performance Monitoring Systems.
Client management software modules and upgrades to support on-site or off-site Customer Relationship Management (CRM) systems are performed by our proficient programmers of ITSM software solutions. Utilize the desk platforms embedded with web-based service for ITSM systems with safe and secured Customer Service Request management portals with us.
Adress all BYOD infrastructure concerns with Ivan’s advanced ITSM software solutions. Mobile Device Management (MDM) tools manage BYOD risks and difficulties by integrating numerous operating systems, devices, and self-service portals seamlessly. Leverage applications for scheduling, automating and recording preventative maintenance operations for the benefit of your organization. Take advantage of the 3rd party integrations with BMC, ServiceNow, and others, as well.
For approvals, notifications, and messaging features, we develop Enterprise Service Integration software. Using ITSM software solutions such as ManageEngine, Ivan’s IT infrastructure provides Enterprise Feedback Management systems that are connected to the online insight-gathering procedures or helpdesk in order to enable accountability from ticket creation to ticket closure, these monitoring solutions for IT infrastructure are tailor-made for dashboards.
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